Ordering and Quoting
What details do I need to include when requesting a quote?
As much detail as you can. Most importantly we will need to know: Quantity, Size of flattened artwork in mm (length and width), single or double sided printing, paper stock, and any finishing (such as binding method for booklets). More detail can be found in our How to place an Order article.
How do I send my print artwork file?
You can send your artwork as a pdf or packaged zip file via our email once we have responded to your quote request on our website. Files larger than 10MB will need to be sent via a link sharing platform like Drop Box or wetrasnfer.com.
How long does a print quote take?
Quoting times can vary based on the complexity of the job. Most quotes that we do can be processed and sent back on the same day. If you require a quote more urgently, please do not hesitate to call us on 07 3262 3100 and a team member will help you with your urgent query.
Can I cancel my order?
Orders cannot be cancelled once they have been approved and printed. We can reimburse the delivery costs if the printed product is destroyed and not to be sent out.
Is there a discount for larger purchases?
Printing jobs naturally get cheaper per item when dealing with higher quantities. This is due to the set-up cost being spread across more items as opposed to small run jobs. If you have any questions about how we can save you money on your printing needs, please contact us on 07 3262 3100 or via the contact form.
Can I change my delivery address after I place my print order?
You can change the delivery address by contacting us via email or phone. If the order has already been dispatched, we may be able to contact the courier and get them to change the delivery address but this could incur an additional fee.
I have found an identical print product; can you match the price?
In most cases we can match or beat the price of a matching print item. Please email us with a copy of the quote for us to process. Its important to note that the print product in question needs have a comparable print process for us to match to in our quoting.
Artwork and Print Files
What if I don’t have any artwork for my business card?
We offer a full in-house design service that can help you make the perfect business card for your business. Check out our Business Card Design page for more information.
Can someone help me design custom print artwork?
Our in-house graphic designers can help create any print designs you need for your business. They are well versed in what makes print advertising look good so you can be rest assured that your branding is safe in their professional hands. Check out our Design Services page for a better overview of what our designers can do for you.
What file types do you accept?
We prefer to use PDF files in our printing process. We can also accept EPS, JPG, PNG, Microsoft Word, and packaged Adobe design files and convert them to PDFs. You can read more about how to set up your design file here.
What is a PDF?
A PDF (or Portable Document Format) is a commonly used file format to reliably send and present documents. PDFs can also be interactive with links, buttons, form fields, audio, visual, and even signed electronically. You can view PDFs for free by downloading and installing the Acrobat Reader DC software from Adobe.
Does my file need to be high resolution?
Your print-ready files should be 300dpi (Dots per square inch) for best results. If you are unsure what resolution your artwork is you can email it to us for us to have a look. For more information about artwork resolution visit our How to make your artwork print ready article.
Does it matter what colours I use in my artwork?
Yes. Printing uses CMYK colours and Pantone colours. RGB and HEX colours are for screens only (like computer monitors) and will look different when printed. To find our more, read our guide on Colour in Printing.
Do you print folded pieces like custom envelopes?
Absolutely. We can print practically anything including business envelopes, business cards, direct mail, posters, flyers, and signage. Custom printed pieces like envelopes may need to get a custom die created in addition to the printing on the paper itself. Make sure to include any of this information when requesting a quote.
Do you do larger format printing?
Yes. Our printing warehouse has multiple large format printers that can be used to print sizes A2 and up. Our in-house large formatting printing services include banners, posters, wall graphics and vinyl coverings. Check out our signs and displays page for more details on our large format printing capabilities.
Can you print wedding invitations?
We have specialist printing options available for all our wedding invitation jobs. This includes metallic inks, UV inks, textured stocks and more! We can even help design all your invitations and wedding stationary needs! Contact us today via the contact form to find out more.
Do you have a catalogue of all your products & services?
We recently produced a marketing guide that contains most of the printing services we offer. If you live in the Brisbane area, we can deliver one to your business for free. If you live outside of Brisbane you will only need to pay for shipping! You can also view our range of printing services online here.
What paper sizes do you print on?
Most print jobs are printed on SRA3 sheets which run through our industrial digital printers. Items like flyers and business cards are imposed to fit this SRA3 sheet with bleed and trim marks that are cuts off later on our guillotine. Our large format printing jobs are printed using large rolls of paper which are then cut down to size.
What weight of paper do you print on?
We can print on any paper weight from 60gsm up to 420 gsm. For higher gsm products we print the designs single sided on two sheets and glue them together for that extra thick stock feel. Most products we produce are printed in the 90-350 gsm range.
What is digital printing?
Digital printing is where you can print a file directly from your computer, similar to home printing. Our industrial sized digital printers are a quite a bit bigger than standard home printers and can also use specialty inks. For more information on digital printing, please view our Introduction to Digital Printing page.
Will I get to approve the final artwork before printing?
Yes. We do not go to print until we have gotten explicit approval from you in writing (usually via email). We will always proof your artwork back to you in the form of a PDF for final approval for your peace of mind. For more information read our Pre-Press (Proofing) page.
Do I need to pick up or do you deliver?
You can choose whether you would prefer to pick up your printing for free or to pay for us to deliver it to you (or your clients). Simply mention what your delivery/pick up preference is in the quoting stage.
How quick is your delivery?
Delivery on average takes about 1-3 days depending on the time of week and delivery schedules. For urgent delivery orders please make sure to contact our team so they can make sure to get your printed products out to you on time. Some larger deliveries may take up to a week to be delivered.
Can I pay for my order when I pick it up?
We ask our customers to pay for their printing jobs once the PDF proof is approved. If for some reason you need to pay before or after this period, please contact our friendly staff.
How to do I know when my order will be ready to collect from your office?
Once your order is finished and packed, we will send you an email or give you a call on your provided contact number to let you know your order is ready for pick up. If for some reason you cannot collect, we can organise a delivery truck to come and deliver it to the destination for an additional fee.
I’ve noticed a mistake. Can I change my order?
If the order has not yet been printed you can make some last-minute changes to the order. If it’s only the artwork that is being changed, we can generally update that with no extra cost, however if there is a change to the quantities or printing specifications, we may need to send a new quote for you to approve before printing.
What if I am not happy with my final print order?
If for any reason you are not satisfied with your print order, please contact us immediately and a team member will see what they can do to correct the situation.
What happens if I’ve got a question and it’s not listed here?
If you have a question that is not listed here, please do not hesitate to call us on 07 3262 3100 or contact us via our contact form here.