These General Terms and Conditions govern the supply of goods and services by Q Print Group Pty Ltd (“Q Print”) to its customers.
These Terms apply to all quotations, orders, products and services supplied by Q Print unless otherwise agreed in writing.
By accepting a quotation, placing an order, approving artwork or instructing Q Print to proceed with production, the Customer agrees to be bound by these Terms and Conditions.
ACL means the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Customer means the person, business or entity purchasing goods or services from Q Print.
Goods means all printed products, signage, promotional products, apparel, merchandise or other products supplied by Q Print.
Services means all design, pre-press, print management, installation, warehousing, fulfilment, logistics, marketing platform services and associated professional services supplied by Q Print.
Quote means any written quotation or proposal issued by Q Print.
Unless otherwise stated:
No contract exists until Q Print accepts the Customer’s order.
Orders and Variations
The Customer is responsible for ensuring all specifications, quantities, dimensions, artwork, delivery information and instructions are accurate.
Any change requested after an order has been accepted may:
Q Print reserves the right to refuse changes where production has commenced.
Artwork and Proof Approval
Where artwork or proofs are provided, the Customer must carefully review and approve all content before production.
Approval confirms that the Customer accepts responsibility for:
Q Print is not responsible for errors contained in artwork approved by the Customer.
Customer Supplied Files
Where the Customer supplies artwork, Q Print will use reasonable care when preparing files for production.
Unless otherwise agreed, the Customer is responsible for ensuring supplied files are:
Additional artwork preparation or file correction may incur additional charges.
Production Standards
Q Print uses commercially accepted production processes and quality control procedures.
The Customer acknowledges that reasonable variations may occur including:
Such variations do not constitute defects.
Quantities
Due to commercial manufacturing processes, production quantities may vary slightly from the quantity ordered.
Unless otherwise agreed, a variation of up to ten percent (10%) is considered acceptable.
The Customer will be invoiced only for the quantity supplied.
Delivery
Delivery dates provided by Q Print are estimates only.
While reasonable efforts will be made to meet requested delivery dates, Q Print is not liable for delays resulting from:
Risk in the Goods passes to the Customer upon delivery.
Pricing and Payment
Payment terms are those stated on the quotation or invoice.
Where no terms are specified, payment is due within thirty (30) days of invoice.
Q Print may charge interest on overdue accounts at the rate permitted by applicable legislation.
The Customer is responsible for reasonable costs incurred in recovering overdue amounts.
Retention of Title
Ownership of the Goods remains with Q Print until payment has been received in full.
Until ownership passes, the Customer must:
Nothing in this clause limits Q Print’s rights under the Personal Property Securities Act 2009 (Cth).
Claims and Defective Goods
The Customer must inspect all Goods immediately upon delivery.
Any claim relating to shortages, defects or damage must be made in writing within seven (7) days of delivery.
Where a defect is confirmed, Q Print may, at its discretion:
Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
Where permitted by law, Q Print’s liability is limited to:
Limitation of Liability
To the maximum extent permitted by law, Q Print is not liable for:
Intellectual Property
The Customer warrants that it owns or has permission to use all artwork, logos, trademarks, photographs and other material supplied to Q Print.
The Customer indemnifies Q Print against any claim arising from infringement of intellectual property rights relating to customer-supplied material.
Unless otherwise agreed in writing, intellectual property created by Q Print remains the property of Q Print until paid for in full.
Confidentiality and Privacy
Q Print will manage customer information in accordance with its Privacy and Information Handling Policy and applicable Australian privacy legislation.
Both parties agree to maintain the confidentiality of commercially sensitive information obtained during the course of the business relationship.
Force Majeure
Q Print is not liable for failure or delay in performing its obligations where caused by circumstances beyond its reasonable control, including:
Governing Law
These Terms are governed by the laws of Queensland, Australia.
The parties submit to the non-exclusive jurisdiction of the courts of Queensland.
Amendments
Q Print may amend these Terms from time to time.
The version published on Q Print’s website or otherwise provided to the Customer at the time an order is accepted will apply to that order.
